Terms of Service

Last updated: November 13, 2026

1. Acceptance of Terms

By using MediaDoc, you agree to these terms and applicable platform rules, including Instagram and Meta ecosystem policies.

2. Who Can Use MediaDoc

You must be at least 18 years old to create an account or use MediaDoc. By signing up you confirm that you are 18 or older. If we learn that an account belongs to someone under 18, we will close it and delete its data.

3. Account Responsibilities

You are responsible for account security, connected social profiles, and automation rules configured in your workspace. You must maintain active authorization via Meta for features to function.

4. Acceptable Use & Spam Prevention

  • You agree not to send spam, unsolicited promotional material, or abusive automated messages.
  • You agree to comply with Meta's Community Standards and Developer Policies.
  • We reserve the right to actively monitor platform usage and IP addresses to prevent abuse.

5. Limitation of Liability & Indemnification

MediaDoc acts as an automation conduit to Meta's APIs. We are not responsible for any suspension, ban, or restriction placed on your Instagram/Meta accounts due to your usage of this tool or API bugs. By using MediaDoc, you indemnify and hold us harmless against any loss of business, revenue, or data.

6. Third-Party API Dependency (Meta)

Our services rely heavily on Instagram and Meta APIs. We do not guarantee uninterrupted service. If Meta changes, restricts, or revokes API access, certain features may break or be permanently discontinued without notice.

7. Billing, Limits, and Refunds

Subscription terms and account limits are enforced based on your active plan.

  • Each paid plan is a one-time payment for the period shown at checkout (usually 30 days). Plans do not renew automatically, and we never charge your card again without a new payment from you.
  • You can cancel at any time from the Subscription page in your dashboard. Cancelling ends your paid plan and its features immediately. It does not wait until the end of the period you paid for.
  • All payments are non-refundable, including any unused days left when you cancel, except where the law requires a refund.
  • Card and payment details are handled by our payment provider, Razorpay. MediaDoc does not store them.

8. Your Content, Reports and Copyright

  • You own the content you upload and publish through MediaDoc, and you are responsible for having the rights to it.
  • Anyone can report content that infringes copyright, is abusive or spam, or shares someone's private information, using our Report Content page or by emailing support@mediadoc.in.
  • We acknowledge reports within 48 hours. If a report is valid, we remove or disable the content and tell the account owner, who can reply with a counter-notice if they believe it was a mistake.
  • We close the accounts of people who repeatedly infringe copyright or post abusive content.

9. Suspension and Termination

MediaDoc may immediately suspend or terminate accounts that violate these terms, abuse messaging systems, trigger Meta spam alerts, or create security risks, without refund.

10. Contact

For contractual questions, use our contact page.